How It Works
How It Works
Easy as 1, 2, 3: Simply create your order, send in your media, and we’ll digitize your memories using our state-of-the-art equipment. You’ll receive your digital memories in 3 - 4 weeks.
1. Create Your Order
Online or at Walmart
After you’ve gathered your media, customize your order to tell us what you have and if you would like any additional outputs: USB or DVDs. With USB output, you'll choose a name for your files.
You can choose between 2 delivery options: Pick up at Walmart or Mail My Order (shipping charges apply).
2. Send Us Your Memories
There are 2 ways to send your media:
Pick Up at Walmart
Bring your media and order confirmation printout to Walmart Photo or use the included prepaid UPS label to send us your media.
Mail My Order
Package your media in a shipping box along with your Shipping Document printout. Affix the UPS prepaid label, and drop off at your nearest UPS location or package and ship your media directly to us using the shipper of your choice.
3. Voila! Enjoy Your Memories
Depending on how you submitted your original media, there are 2 ways to get your order:
Pick Up at Walmart
We will notify you when your order is ready for pick up at Walmart.
Mail My Order
We will notify you when your order is on its way back to you.
Every order can be accessed online for 60 days.
We Help Preserve Your Memories!
Why Choose Us
Millions of Memories Unlocked
Over the past 20+ years, 15 million families have entrusted Capture with unlocking their memories to rediscover and share.
Processed By Hand In The USA
Every order is handled by local members of the Capture team to ensure proper care and excellent results.
Patented Technology
Our innovative, patented methods make Capture the safe and reliable choice for transferring your irreplaceable media to digital formats.
Trusted by America’s Retailers
Capture is major retailers’ top choice for media transfer service–with the biggest brand names such as Costco, Walmart, CVS, and Sam's Club, which has given us their stamp of approval for over a decade.
Your Memories Are In Safe Hands
Tagged & Tracked
Not only do we use carefully-designed packaging and barcode each piece of your media, we track your order in transit, during the transfer process, and on its way back to you.
24-Hour Monitoring
The privacy and security of your memories is our highest priority. From the minute your media arrives to the time we ship it back to you, we track every single step of your order.
Order Status
You will receive regular email notifications and can check order status throughout the process.
Digitally Backed Up
Every video and image that we transfer is securely backed up for 60 days after your order is completed.